Guideline: Tips - Report (AST)

Always report accurately and completely; it is in nobody’s interest to present matters in an exaggerated light
Report with precision and substantiate with reliable figures
Report in the terminology of the client, not only in numbers of defects
Report positive news, too, for example the number of test cases that have been processed without defects
Regarding the level of detail in the report, answer the needs of the target group
Be neutral in the wording; don’t get personal
Respond to questions like “Can I go into production?” or “Can it be accepted?” preferably not with “No!”, but with “Yes, provided that ...” or “Not unless …”